Ender A. Alban

376 Truman Street, Bridgeport, CT 06606 · (203) 521-9561·

===Core Competencies ===

Strategic & Logistical Planning

Client & Vendor Relations

Process Improvement

Billing & Reconciliation

Event Planning

Budgeting & Cost Control

Hospitality & Travel Management

VIP Support

Marketing & Promotion

Professional Experience

PBM, Stamford, CT
Assistant Operations Manager (2011-2012)

  • Managed the cleaning operation of nine corporate accounts in Stamford, CT. and White Plains, NY.
  • Supervised a crew of eight supervisors, twelve day porter and one hundred part time cleaners.

  • Produced a nightly report to building operation manager.
  • Interacted with clients to answer questions and to ensure satisfaction.
  • Sell extra cleaning service that was not included in the regular contract.
  • Make a weekly report to management advising of customer’s feedback and performance by PBM services.
  • Schedule painters on weekly basis and assign areas to be paint and time to take to do the work.
  • Request cleaning supply on monthly basic.
  • Report weekly hours to payroll department.

PBM, Stamford, CT (2010-2011)

Cleaning Supervisor

  • Work closely with night supervisor’s staff to make sure everything was in order and work done nightly.
  • Created a performance nightly report to operation manager.

  • Created a weekly report to operation manager to report any issues, extra work and areas that needed attention.
  • Report to operation manager to find out if there was any complaint or any special work to be done at night.
  • Report weekly hours to payroll department.

Pericas Travel, New Haven, CT

Lead Leisure Agent (2009-2010)

  • Assist clients via phone, email and walk in.
  • Book airline tickets, train, cars, hotels, cruises and vacation packages.
  • Processed exchanges and refunds on daily basic.
  • Assisted with international travel issues, including passports, visas, and currency.
  • Arranged international travel for student groups. Trained new agents on company rules and procedures.
  • Make weekly sales report to company owner.
  • Promoted business through different workshops, organizations and other resources.

HRG North America, Shelton, CT
Senior Corporate Travel Consultant (2007-2009)

  • Determined customer needs and provided world-class service to corporate, leisure and group travel customers.
  • Follow corporate client’s budget and travel rules to make sure that all guidelines were covered before ticket was issued.
  • Booked airlines tickets, rental cars, overnight accommodation and ground transportation.
  • performed quality control on reservations done by junior travel agents.
  • Issue tickets and invoices on own reservations.
  • Performs exchanges and refunds on daily basic.
  • Arranged meetings and conference room domestic / international destinations.
  • Aided clients with matters regarding passports and visas.

Alcan Cebal Americas, Norwalk CT
Assistant Travel Manager (2002-2006)

  • Managed the daily operations of Norwalk branch company travel department. Maintained budget control and travel approvals,
  • Assisted coordinators with booking international and domestic flights, hotel accommodations, car rental meeting agendas and itineraries.
  • Arranged conference and meeting events within the US and international destinations.
  • Worked with general manager to negotiate rates with airlines, car rental, hotels and other vendors.
  • Produced a quarterly travel report for corporate headquarter.
  • Produced a yearly savings between 10% to 15% on yearly basic.
  • Make sure that there were no issues and resolve any situations with clients.

Carlson Wagonlit Travel, White Plains NY
VIP / Floating Travel Agent (1998-2002)

  • Arranged and booked client’s domestic / International air, hotel, trains and car reservations.
  • Arranged meetings and conference rooms as requested.

  • Cover onsite accounts for Carlson Wagonlit Travel areas covered Massachusetts to Georgia.
  • issued airlines tickets and invoices on own reservations and co workers.
  • Helped co workers with any issues or situation to be resolve.

EDUCATION Connecticut Academy of Travel, Norwalk, CT (1994)

  • Travel Certificate

  • Certified ASTA Travel Correspondent

Stamford High School, Stamford, CT. (1984)


Microsoft Word, Excel, PowerPoint, Sabre booking system, Apollo booking system

Bilingual- English & Spanish

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